Sep 18 2008
Brief Mini Kind Of O2 Update
Just so you all know, I am still awaiting a reply from O2 with an apology or explanation for the attitudes of the O2 Store staff for the delay in dealing with my complaints. It isn’t bothering me anymore. They have lost a customer in me. I had planned on moving mobile providers away from Vodafone to O2 and there is no chance of that now. We will be buying another Mac in a couple of months. I will be buying it from The Mac Shop (thank you Shane for the nod) rather than the O2 Experience Store. I doubt they care, but over time, if they don’t improve their service, more and more people will turn away from them and they will begin to feel it in their balance sheet.
Previous Posts: O2, Oh Dear and O2’s Response (Part One?)
frankly i’m astonished they haven’t been more over this. I suppose it goes back to the same issue I faced when working for an established telecommunications company – how they view themselves. Is it a phone company providing good coverage or people answering online queries. For some bizarre reason some companies don’t see the sense in doing both.
Said it before, but been with Meteor over 7 years now at least and every issue I’ve had has been dealt with helpfully and promptly. Been also with Vodafone since February and similarly, good service.
actually thinking about it, the reason i’m astonished is that it’s so damn easy to deal with issues, help customers and change a situation like this. I know – i’ve done it for years – but seriously, there’s so many web savvy people out there to advise and help companies on these sort of issues, i fail to comprehend why they fail to see the value in investing in just one person who could make their service remarkable.
As long as they’re getting money in their back pockets they really don’t give a damn unfortunatley, in a few months when/if the economy goes worse and worse they’ll be vying for customers and you’ll see an improvement in their services I reckon as they’ll be trying to keep the customers they have.
I’ve been with them for over a year and so far haven’t had an issue with them as I haven’t had any problems with them **tips wood*.
I feel bad because I’ve had nothing but great service from them. I get the feeling the regional shops are probably a lot more accommodating then the Dublin ones.
If you hear anything at all, I would be very very surprised.
“I doubt they care, but over time, if they don’t improve their service, more and more people will turn away from them and they will begin to feel it in their balance sheet.”
You are exactly right. It’s because of you, Alexis and Mulley that I chose to avoid getting an iPhone or anything else from 02 this week.
@Darragh It does seem like a simple thing to get right in theory, doesn’t it? Ah well – sadly it isn’t limited to O2. There’s a sever lack of good customer service in this country.
@Mary Keep tapping that wood.
@Voodoo Don’t feel bad, feel blessed. Long may it continue.
@Maxi I ain’t holding my breath.
@Pedro I feel bad for you now, not getting your iPhone. But I think you’re avoiding a lot of O2 related headaches.